We have prepared this Refund Policy to explain when you can
request a refund with respect to products and services acquired from Jiinubi or through us from our partners and/or affiliates
(collectively Services ).
General Terms
General terms apply to all refund eligible Services. In
addition, there may be special term(s) that apply to a specific product and/or
service and those are outlined below.
In no
event is the same Service eligible for more than one refund.
Service(s)
must be cancelled before we can issue a refund.
No
refund will be made for domains involved in Trademark Infringement. It
includes domains that are the subject of and/or involved in a Trademark
Infringement allegation and/or proceeding.
No
refund will be made if your Service(s) are suspended or terminated for
cause.
If
purchased Service(s) include free domain name registration as part of a
promotion or sale of the Service(s), and you cancel the purchased
Service(s), the standard price for the domain name will be deducted from
the refund amount. If the refund amount is less than the standard price
for the domain, you must either elect to pay the difference or forfeit the
domain, in which case, ownership of the domain will revert back to Jiinubi.
All
refunds are processed in U.S. dollars: you, the customer, bear sole
responsibility for any fluctuations in the exchange rate(s) between the
time of payment and the time of refund.
Unless
you request otherwise, refunds will be credited to your Jiinubi account balance. Purchases made using Jiinubi account funds can only be refunded as account
credit. Purchases made by credit card and PayPal may be refundable to the
original source of payment. Refunds are not possible for cryptocurrency
deposits. Jiinubi is not responsible for any
additional charges imposed by your credit card company or PayPal payment
processor in the case of refund.
Any
processing fee(s) will be deducted from a refund.
Additional refund requirements may apply based on specific
terms and conditions notified to you when purchasing any Service(s).
Special Terms
Domain Name Registration
Unless
this Refund Policy specifically provides for a refund, all fees for domain
name registrations and related domain name Service(s) are non-refundable,
in whole or in part, even if your domain name registration is suspended,
cancelled or transferred prior to the end of your then current
registration term.
New
domain name registrations may be refundable, at the sole discretion of Jiinubi, if you, the registrant, cancel the domain
name registration for a valid reason and the cancellation is processed
within 5 days (120 hours) after registration. Please note that, in some
cases, cancellation and refund are not available for new domain registrations
due to restrictions imposed by the applicable registry or registry
operating company.
No
refunds are available for fees paid for After Market Domain Names unless
your After Market Domain Name registration is rejected or cancelled by
Jiinubi, the registry or the third party seller.
No
refunds are available for the Jiinubi
Aftermarket subscription.
No
refunds are available for fees paid for Premium Domain(s).
No
refunds are available for fees paid for any of the following:
Additional
fees paid for Pre-Orders, Sunrise or Landrush
periods or participation in an Early Access Program; or
Fees
paid for related Service(s).
In the
case of an unsuccessful attempt to transfer a domain name to Jiinubi, we will automatically refund any fees paid as
an account credit.
Domain Name Renewal
Unless
this Refund Policy specifically provides for a refund, all fees for domain
name renewals and related domain name Service(s) are non-refundable, in
whole or in part, even if your domain name is suspended, cancelled or
transferred prior to the end of your then current registration term.
A
domain name renewal may be refundable, at the sole discretion of Jiinubi, if you, the registrant, cancel the domain
name renewal for a valid reason and the cancellation is processed within 5
days (120 hours) after renewal for the most of TLDs. Please note that, in
some cases, cancellation and refund are not available for domain renewals
due to restrictions imposed by the applicable registry or registry
operating company.
It is
not possible to cancel renewals for:
.au*
.ch
.cm
.cx
.de
.es*
.eu
.fr
.gg
.im*
.is
.li
.nl
.nu
.pe*
.ph*
.sg*
.ws
.ca
.mx*
* Includes top-level domain (TLD) and its associated
second-level domains (SLDs), such as .au, .com.au, .org.au, etc.
Web Hosting
Unless
this Refund Policy specifically provides for a refund, all fees for Web
Hosting and related Service(s) are non-refundable, in whole or in part,
even if your Web Hosting Service(s) are suspended or terminated prior to
the end of your then current contract term.
Package
fees for Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller
Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS
Quasar, and VPS Magnetar may be refundable, at the sole discretion of Jiinubi, if you, the account holder, cancel within
thirty (30) days after purchase. Only first-time Shared Hosting, Stellar,
Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert,
Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar
accounts are eligible for the 30-day money-back guarantee.
Renewals
of Web Hosting may be refundable, at the sole discretion of Jiinubi, if you, the account holder, cancel your
hosting within forty-eight (48) hours after the renewal. In other cases a prorated refund may be provided upon
consideration.
No
refunds are available for the following:
Any
additional features, services or upgrades added to your Web Hosting
package and purchased at additional fee;
Any
fees related to domain name registrations associated with your Web
Hosting package;
Private Email Hosting
Unless
this Refund Policy specifically provides for a refund, all fees for
private email hosting and related Service(s) are non-refundable, in whole
or in part, even if your private email hosting Service(s) are suspended or
terminated prior to the end of your then current contract term.
New
purchase or renewal of a paid Private Email service may be refundable, at
the sole discretion of Jiinubi, if you, the
account holder, contact us to cancel the Private Email subscription for a
valid reason and the cancellation is requested within 7 days after the
charge.
SSL Certificates
Unless
this Refund Policy specifically provides for a refund, all fees for SSL
Certificates and additional domains (SANs) are non-refundable, in whole or
in part.
To
qualify for a refund for an SSL certificate you must meet one of the
following conditions within ninety (90) days of purchase: 1) have an SSL
in the status New , Renewal , or Pending and make a written request
for a refund; 2) have an Active , or Installed SSL and make a written
request for a refund within fifteen (15) days of your SSL status updating
to Active or Installed .
To
qualify for a refund for an additional domain (SAN) purchased for a
multi-domain SSL certificate you must have the additional domain (SAN)
unused and make a written request for a refund within ninety (90) days of
purchase.
If a
refund is available, fees will be refunded in the form of an account
credit.
PremiumDNS
Unless
this Refund Policy specifically provides for a refund, all fees for PremiumDNS and related Service(s) are non-refundable,
in whole or in part, even if your PremiumDNS
Service(s) are suspended, cancelled or transferred prior to the end
of your then current contract term.
Fees
for the Services may be refundable, at the sole discretion of Jiinubi, if you cancel the Services within five (5)
days after purchase.
Apps Marketplace
In
most cases, Apps purchased or renewed through our Apps Marketplace may be
refundable, at the sole discretion of Jiinubi,
if you request cancellation and refund within twenty-four (24) hours after
purchase/renewal.
No
refunds are available for Apps which provide an immediate, one-time
service and/or incur fees directly related to the product provided: such
as, but not limited to, Jiinubi Legal and
Business Card Maker.
If you
purchase an App that provides for a trial period, you must cancel within
the trial period to be eligible for any available refunds. That is, if you
participate in a free trial period and thereafter continue to access or
use the App after the trial period has passed, no refund is available.
Non-refundable Services
All other Services are non-refundable, including but not
limited to:
G
Suite upgrades and downgrades;
Transfers
or renewals of domain name registrations;
Fees
for recovery or reactivation of domain names;
Logo
Maker;
Jiinubi Online Kit
Any
Services purchased or acquired at a reduced fee or on promotion;
Any
fees paid by you to Jiinubi for providing non-service related support.
Refund Requests
If you think you are eligible for a refund, you can submit a helpdesk ticket. You must include the following
information in your request:
Acknowledging
that you have read our Refund Policy
Why
you are asking for a refund
Transaction
identifying information (e.g. account username, transaction number, domain
name, date of purchase)
Once submitted, we will review your request and may require
that you provide additional information. You acknowledge that you must provide
a timely response to information requested. Failure to provide the information
we need to evaluate your request may result in a closure of your request.
Therefore, we ask you to please check your inbox so that we can provide the
best support possible.
Contacts
If you have questions about our Refund Policy, you can
contact Jiinubi at [email protected]
